Hey there! Whether you’ve got a question about our handcrafted shoes, need help with an order, or just want to share your thoughts—we’re all ears. Seriously, we read every message that comes our way. In fact, our founder, Alex, still replies to emails personally whenever possible. It’s a tradition that started back when Shoeluxeg was just a tiny workshop in Colorado Springs.
You know, sometimes a quick chat is all it takes to solve a problem. Here’s how you can reach us:
Prefer typing? Our live chat is available during business hours—look for the little icon in the corner. Or, if you’re old-school like some of our team, feel free to drop us a letter. Yes, actual mail. We still love opening those.
Honestly, some of our best ideas came from customer emails. Like that time someone suggested we make wider widths for our bestselling loafers—now it’s one of our most requested features. So don’t hold back! Got a complaint? We’ll make it right. A wild idea? Let’s hear it. We’re not just another faceless online store; we’re real people who care about real conversations.
P.S. If you’re wondering why we’re based in Colorado Springs—well, that’s where Alex first sketched our iconic wingtip design on a napkin at a local diner. Some things just stick.
